Assistance Program

Rocky Mountain Power assistance programs.

If you are struggling to pay your energy bills in Utah, you may be eligible for help from Rocky Mountain Power. One-time payment plans, emergency utility assistance, and other services are all available through this program.

State of Utah and federal government energy assistance

TheHome Energy Assistance Target Program is the main program that helps people with their energy bills. This program is funded by the federal government through the U.S. Department of Health and Human Services, however the Utah Department of Community and Culture and local community action agencies are responsible for its implementation. This program is designed to help low-income families with energy costs. It provides assistance to seniors, the disabled, and families with children.

If your family qualifies for HEAT, you may also be eligible for the Home Electric Lifeline Program (HELP). This program provides a credit on your Rocky Mountain Power bill. Be sure to reference the credits you’ve earned from your local community action agency when you apply for assistance.

Applying for government aid through the Salt Lake Community Action Program will result in all HELP applications being processed. The team that reviews applications is based in Salt Lake County Utah. This will happen no matter where you live in the state.

If the federal and state of Utah HEAT program is not available in your area, you can still call Rocky Mountain Power to request an application. You may still be able to get help paying your heating bills even if you’re not on HEAT, as long as your household meets the income guidelines. All HELP applications are processed by the Salt Lake Community Action Program. They will review the household income, determine their assets, and what the challenge is. Any grants will be issued from Salt Lake City regardless of what town, city, or county you live in Utah. Call 801-961-7286 or 1-800-948-7540 to learn more or to start the intake process.

The Utah Weatherization Program helps low income families pay for weatherproofing their homes. The Utah Department of Community and Culture provides this program for free to income qualified families and individuals. This is the company’s main program to help with energy conservation.

Lend A Hand Rocky Mountain Power program

The “Lend A Hand” program is a Rocky Mountain Power initiative that is funded by donations from the local community. The program provides assistance to customers in need. The organization that manages this program is a non-profit agency and all contributions are used to pay the bills of those in need. The money donated will be used for things other than salaries or administrative costs.

Households with senior and/or disabled family members are given priority for almost all utility bill assistance programs. If they are in danger of losing heat in their home, then they are given priority for this emergency financial assistance program. This program is run by the American Red Cross throughout Utah. They make sure that the money donated goes to the people who need it the most. To request energy assistance, you can apply or learn more by dialing 1-800-328-9272 or (801) 323-7000.

Most of the money from Lend A Hand will go towards helping families and seniors pay their winter heating bills, with some extra help throughout the year. In addition, Rocky Mountain Power will match all donations from customers and others dollar-for dollar, so this will greatly expand the scope of the program.

Payment plans and programs

There are other payment plans in addition to the ones listed above. You should call the utility company at 1-888-221-7070 if you need help with your heating, cooling, and utility bills and expenses. The customer service representatives from Rocky Mountain Power will review your account and financial condition and see if there are any options available to help you.

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