Assistance Program

Assistance from Black Hills Energy (formerly Source Gas in Arkansas)

Residents of Arkansas who find themselves in an emergency situation or who are facing a disconnection of service from their energy provider, Black Hills Energy, can explore several different assistance programs for help. The main sources of help available are Winter Suspension, Low Income Home Energy Assistance Program (LIHEAP), weatherization and Hearts Warming Homes. In some cases, other payment options may be available.

Federal government assistance for Black Hills Energy customers

The Home Weatherization Program helps people save money on their energy bills by installing energy-saving improvements on their homes. All participants can improve for free. This means that some of the ways to make your home more energy efficient include installing insulation, replacing broken doors and windows, caulking, weather stripping, and other energy-conservation measures.

The Arkansas Weatherization Assistance Program helps low-income families that spend a lot of money on energy bills. It can also help Arkansas Gas customers. The most important thing is to take care of elderly, handicapped and low income families with children. The service can be contacted at 1-800-432-0043 and is run by Local community action agencies and the Arkansas Department of Health and Human Services.

The Low Income Home Energy Assistance Program (LIHEAP) is a government program that provides grants to low-income households to help them pay for heating and cooling expenses. The funds are for customers who are either low income or elderly, and who Arkansas Source Gas or other energy providers qualify. The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income families pay for home heating and cooling costs. LIHEAP is run by community action agencies, which operate in most counties and towns across the region. If you need help, please call 1-800-563-0012 or 888-890-5554. To find a place to volunteer, either look for a local organization that needs volunteers or search for an agency that coordinates volunteers.

The Salvation Army offers Hearts Warming Homes, a program in partnership with other non-profits and Arkansas Gas that provides assistance to low-income households with their utility bills. The Winter Fuel Payment is a government scheme that helps UK residents with the cost of their energy bills. The payments are made between November and April, and can be used to help pay for gas, electricity, or other heating costs.

This means that if you are going through a tough time and cannot afford to pay your natural gas bill, you may be able to get help from the government.

The program is funded by donations from customers and local businesses. This allows people to help out the less fortunate by contributing to the program. There are two organizations that you can donate money to which will also be tax deductible. These organizations are the Salvation Army and Arkansas Gas.

The best place to get information about the Hearts Warming Homes program in your community is the local Salvation Army branch. You can call 1-800-563-0012. This means that customers can only submit one application per year. To find information on AR Salvation Army application sites and phone numbers, you can search online or contact the Salvation Army directly.

Customers who are low-income and have their utilities through Arkansas Source Gas are protected from having their utilities disconnected during the winter. In addition to the cold weather disconnection rule, this is also offered.

This financial assistance program will help low income customers by giving them a break on their natural gas payments during the colder months of the year. This will protect them from having their service disconnected. This service is offered from November to March, during the winter months. This resource is provided for people who currently receive one or more of the following benefits: Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), or Medicaid. Government assistance programs that help low-income individuals and families with medical care, food, housing, and other necessities.

Applicants need to notify Arkansas Black Hills Energy that they participate in one of the programs indicated above and provide documentation. The customer will need to sign a document called a Suspension Moratorium Agreement (SMA) that says they will pay a minimum amount each month during the suspension moratorium period.

The amount they need to pay is based on the monthly payment that would be due if billed under the Black Hills Energy Levelized Billing Plan. This is less than a regular gas bill. If someone does not pay at least the minimum monthly payment, they will not be able to participate in the Moratorium program.

If someone is unable to make a payment on time, they may defer it to a later date. The Suspension Moratorium Agreement is a temporary agreement that stops customers from having to pay their bills. Call the number 888-890-5554.

Contact information

Black Hills Energy (Source Gas) offers a variety of payment plans, financial assistance programs and other resources. For customer service, please call 888-890-5554.

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