Bank of America has opened a homeowner outreach center to help homeowners in the Boston area with mortgage problems. The Bank of America borrower outreach center will provide assistance to homeowners in the Boston area who are facing foreclosure. They will also offer support for other loan borrowers and help credit card holders.
The lender has opened several centers that offer the same services throughout the nation. The new homeowner outreach centers will have specialists and mortgage counselors available to help people with their financial trouble and keep their homes. The specialist will explain the different programs and options available to the borrower, and offer different ways to get mortgage help. The Boston Massachusetts center will be focusing its assistance on helping those people who are struggling to make their monthly payments.
Type of help offered at the BOA mortgage center
Bank of America will be meeting with borrowers one-on-one to explore various options for mortgages and housing.
Bank of America has specially trained mortgage and homeownership retention specialists who will meet with struggling homeowners at the outreach center. The sessions will be set up by appointment only so that each session can be used to its full potential. Each borrower must come to the meeting with the correct paperwork, including bank statements, mortgage papers, and other financial documents. Applicants will be met immediately and will receive the full attention of an on site Bank of America associate.
The counselor will discuss different ways to handle the mortgage and explore government programs that may offer assistance. The bank will look at the borrower’s situation and decide if they qualify for the government’s Making Home Affordable program, the unemployment mortgage program, or if they can enter into other Bank of America foreclosure avoidance or loan modification programs. The bank will also ask the customer to sign an authorization form allowing the bank to access the borrower’s income tax return. The bank will also ask to review specific financial documents that the homeowner must bring to the appointment.
The specialists will help borrowers by providing mortgage and foreclosure assistance, and they will also talk to them about any other financial problems they may have. They will explore ways to deal with credit card debts and medical bills, for example by looking at Bank of America credit card hardship programs. The group will also look at different options for mortgage assistance, such as the federal government Home Affordable Modification Program (HAMP). The representatives from the lender will also talk about ways to deal with not being able to pay back your credit card, car, or personal loan.
Boston BofA Outreach Center contact information
If you are struggling to pay your mortgage or are at risk of foreclosure, you can make an appointment at the Bank of America customer outreach center by calling 781.251.4000. If you would like to meet with a counselor, you can make an appointment for times between 10 a.m. and 7 p.m. on weekdays, or 10 a.m. to 2 p.m. on Saturdays. If you want to speak to someone at the center, you need to schedule an appointment in advance. The center does not allow people to just drop in for consultations.