Assistance Program

Louisville Gas and Electric assistance programs.

The resources that Louisville Gas and Electric offers include things that can help you save money and energy, like weatherization programs. If you need help paying your bill, they also offer direct financial assistance and payment programs. Thousands of local families will usually benefit from the various resources provided by LG&E. Click on the link below to find how to apply for financial help or resources from Louisville Gas and Electric. The utility company may be able to help low income, elderly, and needy customers by referring them to other local agencies and assistance programs.

The Helping Hands program helps people with their heating bills. There are programs available to help people make their homes more energy efficient and to help with paying energy bills. Louisville Gas and Electric is committed to helping low income families and people who need it. They collaborate with different community action agencies in the Louisville Metro area and the counties surrounding it.

The first thing you need to do is phone for help. If you are struggling to pay your energy bill, or if your utilities or gas have been disconnected, contact LG&E as soon as possible.

If you’re having trouble with a product or service, you can talk to a customer service representative to try to resolve the issue. You and the customer service representative will discuss various payment plans and options, such as budget billing, one-time payment, automatic payment, medical hardships, and extensions. LG&E’s customer care representatives will work with people to set up payment plans that are mutually beneficial and agreeable to both parties. They will attempt to help you find the support you need.

The energy company cannot always provide what you need and may suggest other options. Other local non-profit agencies that they work with include Louisville Metro Human Services. Counselors will determine if the customer is eligible for emergency energy and utility bill assistance programs. They can also help qualified eligible persons/families by referring them to the appropriate Neighborhood Place or other social organization or programs such as LIHEAP.

The Louisville Metro Community Action Partnership also provides financial assistance to low-income families to help pay for energy costs through the Low-Income Home Energy Assistance Program (LIHEAP). To reach the telephone company, dial (502) 574-1157. This federal government program provides seasonal and/or emergency financial assistance to low-income households who are facing a home heating crisis to prevent utility cut-off. Crisis assistance is available during the cold winter for people in Kentucky who are facing disconnection of their utilities or natural gas service.

Community Winterhelp is a non-profit organization that provides winter clothing and other necessities to low-income families in the Washington, D.C. area. If you are a Kentucky resident and are struggling to pay your heating bills, you may be eligible for emergency assistance through the state. This assistance can help prevent your service from being disconnected. To reach the office, please call (502) 561-6836.

This program provides weatherization services such as caulking and sealing gaps in homes, adding insulation to attics and walls, and repairing or replacing windows and doors. This program, called WeCare, provides weatherization services to Louisville Gas and Electric customers from local non-profit agencies. These services include caulking and sealing gaps in homes, adding insulation to attics and walls, and repairing or replacing windows and doors. This is a phone number for customer service. This service provides weatherization and energy conservation materials to low income customers who qualify. A trained energy specialist can show you how to reduce your energy use and lower your monthly bills. The Louisville Metro Housing can also help low income residents by installing weatherization materials.

The WARM project is a local non-profit organisation that provides energy education and free weatherization services to the public. It also offers support to those who need it. The vast majority of their aid is given to low-income, elderly and disabled individuals. You can reach us at (502) 636-9276.

The Budget Payment Plan will allow customers to budget their monthly LG&E bill by paying a set amount each month. What the program does is it helps even out the spikes in heating, cooling, and utility bills that happen at different times of the year, so customers can budget more easily and keep their finances under control.

The Louisville Gas and Electric Budget Payment Plan allows customers to pay their monthly energy bills over a 12-month period. This plan level sets the amount customers need to pay each month. It is easier for customers to include your energy costs in their household budget when it is available to all customers.

The energy company will create an estimate of your energy usage for the next 12 months, based on your current energy bills and your usage from the previous 12 months. LG&E will then take the total of our estimate and find the average to determine your initial Budget Payment amount. A true up of your account means that your account will be updated once a year to make sure that it is accurate.

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