What assistance programs does Unitil offer? The company will try to provide financial assistance to those who are low income, seniors, and disabled. You can ask about payment plans, services to prevent your power from being disconnected, or government programs to help people with low incomes pay for energy. They also have contact information for other programs in different states, including Massachusetts, Maine, and nearby regions. The table below provides information on various programs offered by Unitil, as well as application information for each program.
Many customers sign up for government assistance programs, including the primary government program of LIHEAP. Government aid provides financial assistance and cash grants to help eligible lower income households pay their winter heating and natural gas bills. This assistance is available to eligible households who are struggling to pay their energy bills. The amount of assistance you receive is based on your annual household income and the number of people in your household. The assistance is focused on seniors and disabled people. In some cases, payments for utilities may be made directly to the provider, or a credit may be applied to the customer’s account.
If you are renting your home and have heat included in your monthly rent payment, a portion of your rent may be covered from LIHEAP. The High Energy Benefit is one part of it. To apply for assistance, please call your local community action agency or dial 978-342-4520.
Some customers may have a lower rate for gas and electric through Unitil as part of a formal plan. The program is available to those who meet certain income requirements. Applicants will need to get some other form of government assistance from the list below.
The state of Maine has a variety of programs in place to help its residents in need. These programs include emergency aid for the elderly, disabled, and children; school breakfast and lunch programs; health care assistance; housing assistance; and assistance for families with dependent children. There are also programs in place to help the blind and veterans, and to provide supplemental social security income.
The state of Massachusetts has their own Fuel Assistance Program that helps people with their gas prices. The Low Income Home Energy Assistance Program (LIHEAP) helps low-income families pay their heating bills. LIHEAP is a grant that offers assistance in the form of a cash grant, sent directly to the utility company, or a crisis grant for households in immediate danger of being without heat. This program is also known as LIHEAP in Maine. It helps eligible low-income households with their heating and cooling costs. This is a phone number.
The Mass Save Income-Eligible Energy Efficiency Program will help eligible Unitil customers in Massachusetts by providing fuel assistance, energy discounts, and other efficiency services. The resource will help you determine if you are eligible for any aid. To get information, call 978-342-4520.
The Good Neighbor Energy Fund is an assistance program in Massachusetts that helps people pay their energy bills. If you use Unitil for your power, you can contact your local Salvation Army center for details. The utility assistance program provides financial assistance to eligible low-income customers to help pay their natural gas and electricity bills. The program is designed to be a safety net for customers who are experiencing financial hardship and are unable to pay their utility bills. All money donated to the Energy Fund will go to helping those who are less fortunate.
The Unitil Arrearage Management Program can help low income customers with managing their overdue gas and/or electric bills by eliminating past due balances on their account. This can help customers become current on their payments and avoid disconnection of their utilities. This means that if you have a past due balance of $300 or less, and you pay your current bill on time for a period of months, Unitil will eliminate (waive) that past due balance. A credit will slowly be added to your account.
Both Maine and Massachusetts offer payment plans and billing arrangements for residential customers. If you’re struggling to pay your bills or think you might miss a payment soon, call and ask for help. This means that customer service members may help you set up a payment plan that will allow you to catch up on your payments. An alternative is the so-called Budget Billing Program. The company will attempt to provide you with more time to bring your account up to date before it is shut off.
Unitil provides programs that can help make your home more energy efficient, including weatherization. These programs are free of charge. Making some changes to how your home is set up can help make it more efficient and comfortable. Weatherization can help customers in Maine save money on their Unitil heating bills. This is a phone number.
Phone number for help
If you live in Massachusetts, dial 888-301-7700 or Maine customers can call Unitil at 866-933-3821 or 1-888-301-7700.