Assistance Program

Raleigh area water bill assistance.

If you are struggling to pay your water bill, you can request a payment plan from Wake County. This service is offered by the City of Raleigh as a way to help low-income families with their finances. There are a number of conditions that must be met in order to get help with paying your water bill, but it is possible to get help if you meet those conditions.

Once a customer’s water or sewer service has been turned off, it is too late for them to apply. If you need help, you must ask for it before you are disconnected from the service. This means that the family or person will ask for help before they owe a lot of money. The customer will need to pay their outstanding balance before the water is turned back on.

If you’re looking to finance a purchase, be aware that there will be costs associated with doing so. The City of Raleigh will charge a fee for any payments made after the due date. The amount you will have to pay back will depend on how much you borrow, as well as the interest rate at the time. If you combine that amount with your payment plan, you will still owe additional money.

If the Wake County North Carolina customer is enrolled in the payment plan, this is typically the last step before their water service is turned off. If any future payments are missed, such as the sewer bill, the City will shut off the service. The payment plans are a form of one-time assistance that can help in a crisis.

This means that the client will need to pay the full amount that is owed. It is not acceptable to pay less than the full amount of a future water bill. This means that they need to be completed within the specified timeframe. If funds are not sent on the due date, the customer will be in default on their payment plan. This will then also result in a disconnection.

The City of Raleigh also works with debt collection agencies located in Wake County. This means that if you don’t meet the conditions of the payment plan, the municipality will hand your debt over to a collections company. This may put the household at risk for collection calls or letters in the mail. This practice is the same as any other bill that a Wake County resident does not pay. Debt collection can also be used for things other than just regular debt, like water bills, sewer bills, and property taxes.

If you cannot pay for a bill all at once, you can work out a plan with the company to pay it off over time. In extremely rare cases, an account could have charges made on it for up to 36 months. If this occurs, the applicant can blend the costs into a program with the city.

This means that even though you will owe more money because the payment plan covers a longer period of time, you will still need to make the payments on time. The previously mentioned conditions will still be active. It does not matter to the City of Raleigh whether the back bill is for sewer or water.

Contact information for water bill payment plans or financial help

If you want to learn more information or you need help, you can dial 919-996-3245. If the customer is not eligible for a payment plan, the company will try to provide referrals. There are organizations in Wake County that may be able to provide financial assistance for paying water bills through grants.

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